Twitch’s bad communication about the fact that Chrome, Edge, and Firefox are the only web browsers it officially supports has led to confusion. There was no background information in the announcement, but it seems like the restrictions are temporary and have been put on other browsers so that Twitch can find access points that are being used to make a lot of bot accounts and shut them down.
People started having problems when they tried to log in to the service and got errors. Twitch Support then fixed the problem by asking users to sign in using the most recent version of one of the three supported web browsers. They also said that a help article to fix the problems is “coming soon.”
Later, Twitch CPO Tom Verrilli explained what was going on on Twitter. He said that the browser restrictions are only a temporary way to stop hate raids that use botnets. “Unfortunately, this is the work that needs to be done to make Twitch safe. “People need to use a browser they don’t like today to stop the Hate Raid tomorrow,” says Verrilli.
There's a lot of "WTF" replies and "Its about Ad-Block!" sub-tweets so let me help explain what's going on here.🧵 https://t.co/vzgLQ6kaVN
— Tom Verrilli (@tdrobbo) September 29, 2022
Opera GX told Twitch users on Twitter that they can still use their browser to access the streaming platform as long as they update to the most recent version. I tried out Safari, Brave, and Opera GX, three of the most popular alternative browsers, and found that I could still log in and watch videos or start a stream on all three.
🔧 Seeing an error when logging in? Be sure you are using a supported web browser (Chrome, Firefox, or Edge), and your browser is fully updated!
We have a help article to help troubleshoot this coming soon!
— Twitch Support (@TwitchSupport) September 28, 2022
People who use browsers that aren’t supported may still be able to use Twitch.
Even though there was a lot of criticism in the Twitch Support comments about the decision to stop officially supporting other browsers, it seems that using a browser that isn’t supported doesn’t completely block access to the streaming service. But some users are having problems, like not being able to buy things on Twitch with a browser that isn’t supported. Even streamers who use a browser that is supported are getting login errors.
The way Twitch communicates isn’t helping it at all. The recent news that the platform is changing the revenue split of its top creators from 70/30 to 50/50 has already hurt the platform’s reputation with both streamers and fans. Big names like CodeMiko are now thinking about moving to rival services like YouTube. Since some of Twitch’s best people have already left, it’s in the platform’s best interest to keep its community by being open about changes.