The U.S. Bank ReliaCard® is a debit card that you can use to get your unemployment benefits. It’s easy to use. You don’t have to have a bank account to use the ReliaCard. You can use it anywhere Visa® and debit cards are used.
This important information will be in your ReliaCard® cardholder packet. It will tell you about fees, how and where to use your ReliaCard®, and how to manage your ReliaCard account. You can call ReliaCard customer service at 800-657-6343 if you need another copy of the cardholder’s package.
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It’s called a “Prepaid Account.” People who use prepaid debit cards now have more protection thanks to the Electronic Fund Transfer Act and the Truth in Lending Act. Under the “Know Before You Pay” rule, TWC must give you access to two fee-disclosure documents before you sign up for the TWC debit card. Fees for the U.S. Bank debit card account are shown in a short form on this page. The long fee-disclosure form has a lot of information about fees and other costs.
How does the ReliaCard work?
A credit card account can be funded with funds that can be used to make purchases, pay bills, and make purchases online or through a telephone or mail order service. Aside from that, you can get cash back on purchases at participating shops, as well as withdraw cash from participating ATMs, banks, and credit unions.
The amounts of purchases, bill payments, and cash withdrawals are automatically withdrawn from the available balance on the credit card in the account where the transaction took place.
How do I check my balance?
- Account information can be accessed online at www.usbankreliacard.com.
- Text/email alerts – Sign up to get email or text alerts when monies are placed into your account or when your account balance falls below a certain threshold.
- Mobile Banking App — Look for “U.S. Bank ReliaCard” in the App Store or Google Play
- Phone’s search bar to download it. – Call Cardholder Services at 866.567.8590 for further information.
- ATM – Inquire about your account balance at an ATM.
Transferring Balances to Your Bank Account
If you use the ReliaCard online site at www.usbankreliacard.com, you can electronically transfer monies directly from your ReliaCard to your personal bank account without having to physically transfer the funds. For a complete list of fees and transaction limitations, please refer to the U.S. Bank charge schedule.
If you want TWC to deposit your benefits directly into your personal checking or savings account without charging you a fee, log on to Unemployment Benefits Services and select Payment Option from the drop-down menu under Payment Options. Visit Receiving benefit payments by direct deposit for further information on how to get benefit payments via direct deposit.
How to Get the ReliaCard?
- What does the envelope look like when the card is delivered by the postal service.
- In order to ensure maximum security, the card will be delivered in a plain white envelope with a window.
- With the card, what information or instructions are included.
- The following items are included with the card.
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- The cardholder agreement, which exposes terms and conditions; a usage guide explaining where and how the card can be used; and the U.S. Bank Privacy Pledge.
- What should I do once I have received the card?
- The card must be activated by calling Cardholder Services at 866.567.8590 or by visiting the website www.usbankreliacard.com. You must also select a Personal Identification
- Number (PIN) (PIN). You will not be able to use the card until it has been activated by the bank. Make sure you sign your name in ink on the reverse of your business card.
- Your card is not valid unless and until it has been signed. Please keep in mind that we accept relay calls.
- Is it true that every time I make a payment, I obtain a fresh card?
No. Future payments will be put automatically onto the card that was used to make the first purchase.
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