Frustrated Pokémon Scarlet And Violet Players Are Reportedly Getting Refunds

The ninth-generation Pokémon Scarlet and Pokémon Violet games have been available for a week. With their open-world designs, they take the series in a bold new direction, but they have serious performance problems and bugs that make them hard to play.

Some trainers seem to have had enough of this, including Game Freak’s silence. Many are now asking for their money back. A story on VGC says that players have “mixed results” when they ask for Switch eShop refunds, but there are some success stories.

One thread that has gotten a lot of attention on the Pokémon subreddit suggests that other players get their money back while they still can since it seems that Nintendo knows how serious the problem is:

“I got a refund from the eshop last night of Violet after feeling the game is not in a state I think acceptable for a AAA release. The rep told me that, given the state of Pokemon S/V she would elevate my case to ensure the refund was approved… It was approved an hour later.

“The fact that the rep knew the issues I was talking about means it’s getting attention. This is one of the few things Nintendo/GF will be forced to notice.”

Different player reports on social media also say you should “give a refund a go.”

Frustrated Pokémon Scarlet And Violet Players Getting Refunds
Frustrated Pokémon Scarlet And Violet Players Getting Refunds

Some people have even been told to look at “third-party review sites” to learn more about Nintendo games, while others don’t seem to have as much success.

Depending on where you live, some customer service teams are turning down requests for digital refunds. Here’s what Twitter user @Skeffi__ says the Nintendo Contact Centre Europe Team told him:

“We’re sorry to hear you are experiencing difficulties with Pokemon Violet. We know that this won’t be the answer you were hoping for, but for a variety of reasons we are unable to provide refunds for Nintendo eShop content purchases. We tried to make sure this was clear before the transaction was made, both in agreement you accepeted as well as onscreen just prior to completing the transaction…read through the complete text of the agreement for all our current systems…”
We here at Nintendo Life liked our time in the Paldea region, but the “technical issues” were a problem.

Digital Foundry also released its technical analysis video this week. It said that Scarlet and Violet were “technical failures” and far below the tech standards set by previous entries.

Then, there have been all the mistakes, which have been both funny and scary:

Even with all of the technical problems, the new entries have already broken a number of records. In the first three days, they were the most popular game on any Nintendo platform and sold over 10 million copies worldwide. In Japan, the game’s release has also been called the “biggest” ever for that country.

The Pokémon Company and Nintendo haven’t responded formally to the performance issues players are having, but hopefully, a small patch or fix is on the way to improve things. We’ll let you know if we hear anything new.

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